Case Studies Explore our work. Barwon Water’s Customer Experience Program Watering the Future: Seqwater’s Strategic Journey Toward Customer-Centricity Building Tomorrow: Mitchell Shire Council’s Strategic Plan for Customer- Centric Success Navigating Change: Hume City Council’s Journey to Enhanced Customer Experience Embracing Organisational Change at Geelong Regional Libraries Gippsland Water’s Path to Customer Centricity Driving Customer-Centric Change: WaterNSW’s Strategic Roadmap
