Unlock potential to lead change and create exceptional customer experiences.

Who We Are

Welcome to Change Playbook – a modern consultancy that helps organisations change how they change.

Expertise in Design

We specialise in designing solutions that transform businesses, enhance customer and employee experiences, and evolve business models for what's next.

Innovative Approach

Our approach blends methods like design thinking, customer-centric problem-solving, journey mapping, and rapid experimentation.

Thriving on Change

We thrive on change, delivering tangible results and sustainable impact.

Your Trusted Partner

We’re dedicated to setting organisations up for success, helping them navigate the modern business landscape.

Who We Are​

Welcome to Change Playbook, a modern consultancy that
helps organisations change how they change.

Design
Expertise

We specialise in designing solutions that transform organisations, enhance experiences, and evolve business models for what’s next.

Creative
Solutions

Our approach blends methods like design thinking, customer-centric problem-solving, journey mapping, and rapid experimentation.

Change
Mastery

We thrive on change, delivering tangible results and sustainable impact, empowering organisations to embrace transformation and seize new opportunities with confidence.

Trusted
Partner

We’re dedicated to setting organisations up for success, helping them navigate the modern business landscape.

Our Services

We partner with organisations to deliver value
and meaningful outcomes.

Strategy
Design

When designing strategies, we create tailored roadmaps to enhance your customer experience. We work closely with you to understand your vision and develop comprehensive strategies that align with your business objectives, ensuring seamless integration and effective implementation.

Customer Experience Optimisation

Creating exceptional customer experiences involves examining your customer journeys and pinpointing areas for improvement. By refining touchpoints and experiences, we aim to exceed expectations, fostering higher satisfaction and trust for your organisation. Our data-driven approach ensures targeted enhancements that translate into value.

Coaching, Mentoring & Training

Empower your team with the mindset, knowledge, and skills to deliver exceptional customer experiences. We provide comprehensive coaching, targeted mentoring, and tailored training sessions, equipping your people with the skills and insights to drive customer experience excellence across every interaction.

Approach

We help organisations create value.
Our approach revolves around two core principles:

Inspire and Design

Unpack problems and explore new and improved ways to respond, building on existing strengths. Create a compelling case for change using human centred design methods, identify opportunities, and prioritise improvements.

Empower and Change

Empower teams to reach their maximum potential by providing resources to foster the right mindset and necessary skills. Utilise coaching, mentoring, and training to drive organisational change for optimal results.

Our Clients

Here are a few of the organisations we've had the pleasure of working with.

Testimonials

Testimonials

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